What is the procedure for returning a product?
A customer can return a product within the 7-day return period that starts once the product has been received.
To initiate a return pick-up, the customer must call our customer service at 0307-5345919 and submit a pick-up request by stating the invoice and delivery tracking code along with the item batch number (as stated on the invoice).
The item will be collected and sent to the head office for inspection. If the item is cleared of any damages and meets the return guidelines, the user will be transferred the amount paid for the item, excluding any delivery charges, to an associated bank account. In all cases, the customer will have to bear all courier charges.
How much time will it take for me to get my money back?
If the product is purchased via cash on delivery, chachonline.com will require 30 days to transfer the refund to an associated bank account (submitted by the customer) once the return is approved by the head office.
How long does it take to validate a return?
The Reason quality assurance team requires 2 working days to clear a product. Once completed, the customer is sent an email with the results of the verification. In case the return is not verified, the customer is sent an email detailing the reasons for verification failure and the product is then repacked and delivered to the customer. If the reason for the return was product performance, then the customer can alternatively claim product warranty (for component replacement).
Note: chachonline.com will make one attempts to deliver back the item. If the product is not received, the customer will have to collect it from the head office directly.0307-5345919